Privacy Policy (GDPR – EU & Romania)

Caldor Heat Engineering SRL (“Caldor”, “we”, “us”) is committed to protecting the privacy and personal data of users accessing our websites:

www.caldor.ro

www.caldorheat.com

www.caldorheat.net

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Romanian legislation.

1. Data Controller

Caldor Heat Engineering SRL

Strada Crizantemei 43, C1/1, CP: 070000

Buftea, Ilfov, Romania

Email: caldor@caldorheat.com

Phone: +40 799 335 355

Caldor Heat Engineering SRL is the sole data controller for all personal data collected through the above websites.

2. Data We Collect

We may collect and process the following categories of personal data:

Identification data (name, company name, VAT number where applicable)

Contact data (email address, phone number, postal address)

Order and billing information

Technical data (IP address, browser type, operating system)

Communication data (emails, contact forms, inquiries)

We do not sell, rent, or trade personal data to third parties.

3. Purpose and Legal Basis of Processing

Personal data is processed strictly for the following purposes:

Order processing and contract execution

Customer communication and support

Legal and accounting obligations

Website security and performance analysis

Marketing communications (only with explicit consent)

Processing is based on one or more of the following legal grounds:

Performance of a contract

Legal obligation

Legitimate interest

User consent (where required)

4. Referral / Recommend This Site

If a user chooses to recommend our website to a third party, we may request the recipient’s name and email address solely to send one single invitation email.

This data is not stored, reused, or processed further after the email is sent.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Data is protected both online and offline

Access to personal data is limited to authorized personnel only

Servers are hosted in secure environments

Employees access data strictly on a need-to-know basis

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g. accounting and tax regulations).

7. User Rights (GDPR)

In accordance with GDPR, users have the following rights:

Right of access

Right to rectification

Right to erasure (“right to be forgotten”)

Right to restriction of processing

Right to data portability

Right to object

Right to withdraw consent at any time

Right to lodge a complaint with a supervisory authority

Requests may be submitted at: caldor@caldorheat.com

8. Data Updates and Deletion

Users may request correction, update, or deletion of their personal data by contacting us via email. Requests are handled without undue delay and in compliance with GDPR timelines.

9. Marketing Communications & Unsubscribe

Users who have subscribed to newsletters or marketing communications may unsubscribe at any time by:

Clicking the unsubscribe link included in each email, or

Sending a written request to caldor@caldorheat.com

10. Log Files and Analytics

We collect technical data such as IP addresses for:

Website administration

Security monitoring

Statistical and analytical purposes

IP addresses are not linked to identifiable individuals and are used exclusively for internal analysis.

11. Changes to This Policy

Caldor Heat Engineering SRL reserves the right to update this Privacy Policy to reflect legal, technical, or operational changes.

Any updates will be published on our websites. Where legally required, users will be notified and asked to review the updated policy.

12. Supervisory Authority

Users have the right to lodge a complaint with the competent data protection authority:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)

Romania